We are aware that many of you are awaiting your refund checks of your excess financial aid funds for the fall semester. Unfortunately, we are dealing with some technical issues that are delaying the disbursement of funds. We hope to be able to disburse funds to your student accounts as early as next week. We will keep you updated on our progress.
Some of you may have noticed that your financial aid package has been deleted from your Learner Portal, and it appears that you have an owing balance. We are aware of this error and it will be corrected. Please refer to your award letter for your accurate award amounts.
Many of you rely on these funds for important expenses, and we understand that this delay may be putting an extreme hardship on you. In order to help with these situations, we are offering the following options:
- If you are unable to pay the out of pocket expense for your books for Fall 2 classes, you may request a book voucher by emailing firstname.lastname@example.org. Please include your full name and ID number in the email. If you have been awarded aid in excess of your tuition charges, you will be issued a book voucher that can be used exclusively at the APU bookstore.
- In the case that the disbursement delay extends past next week, those of you who have been awarded Pell Grant can request those funds to be released. Typically we do not send refund checks until there is a credit balance on your account, but for those of you who are receiving Pell Grant, we can review your account on a case by case basis and potentially issue a refund of the Pell funds only. You can email email@example.com. Again, we hope to be able to disburse your loan funds next week, but we want to provide this option in case there are further technical issues.
We are working towards a resolution, and we truly appreciate your patience.
Student Financial Services